622 Consumer law contracts
Privacy Policy (US) by OLL
This Privacy Policy outlines how a company collects, uses, discloses, and processes personal information from its users through its online and offline services. It details the types of information gathered, the purposes for its use, and how it may be shared with third parties. The policy also informs users about their privacy choices, state-specific rights (including California, Colorado, Connecticut, and Virginia), and the process for exercising those rights. Created by OLL's team of legal experts.
Letter to Claim Damages for Misrepresented Goods or Services by Citizens Advice
The Citizens Advice template letter to claim damages for misrepresented goods or services helps consumers cancel a contract or seek compensation when a trader makes false claims. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain to an energy supplier by Citizens Advice
The Citizens Advice template letter to complain to an energy supplier helps consumers raise issues such as missing bills and sets out their right to escalate to the energy ombudsman if the complaint is not resolved. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Offer to non-priority creditor - letter by Citizens Advice
The Citizens Advice template letter to offer a reduced payment plan to a non-priority creditor helps individuals in financial hardship propose affordable payments and request a freeze on interest and charges. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to warn trader about court action for faulty goods by Citizens Advice
The Citizens Advice template letter before court claim for faulty goods helps consumers request a refund and sets out their intent to pursue legal action. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain about the poor standard of a service by Citizens Advice
The Citizens Advice template letter to complain about a poor standard of service helps consumers request a repair or refund when a trader fails to carry out work with reasonable care and skill. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain about a delay to a service by Citizens Advice
The Citizens Advice template letter to complain about a delayed service helps consumers request that a trader complete agreed work within a specified timeframe under the Consumer Rights Act 2015. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Request to write off a joint debt - letter by Citizens Advice
The Citizens Advice template letter to request a joint debt write-off helps consumers ask a bank or creditor to forgive debts when they are unable to pay due to financial hardship. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain about faulty goods supplied with a service by Citizens Advice
The Citizens Advice template letter to complain about faulty goods supplied with a service helps consumers request a repair, replacement, or compensation under the Consumer Rights Act 2015. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain about energy back-billing by Citizens Advice
The Citizens Advice template letter to complain about energy back-billing helps consumers request that Ofgem’s rules are applied when accurate bills have not been received. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter for repaying debt to your energy supplier by Citizens Advice
The Citizens Advice template letter to request a reduced weekly debt repayment rate with an energy supplier helps consumers negotiate a more affordable plan based on their personal circumstances. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to cancel or return goods bought online, over the phone or by mail order by Citizens Advice
The Citizens Advice template letter to cancel or return goods bought online, over the phone or by mail order helps consumers formally end an order and request a full refund. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain about energy mis-selling by Citizens Advice
The Citizens Advice template letter to complain about energy mis-selling helps consumers formally raise concerns when they believe they were misled about a contract. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Holding letter for joint account - ask creditors to hold off by Citizens Advice
The Citizens Advice template holding letter for joint account holders helps consumers request a temporary pause on debt collection and a freeze on interest and charges when they are unable to make payments. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Offer to non-priority creditor - joint letter by Citizens Advice
The Citizens Advice 'Offer to non-priority creditor' joint letter helps joint account holders in financial hardship propose a reduced payment plan to their creditor and request a freeze on interest and charges. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain about a holiday by Citizens Advice
The Citizens Advice template letter to complain about an unsatisfactory holiday helps consumers request compensation when a travel company fails to provide the services promised. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
No money to pay creditors - joint letter by Citizens Advice
The Citizens Advice "No money to pay creditors" joint letter helps joint account holders inform creditors of financial hardship and request a temporary freeze on interest and charges. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
No money to pay creditors - letter by Citizens Advice
The Citizens Advice 'No money to pay creditors' letter is a template that helps individuals notify creditors of their inability to make payments due to financial hardship and request a temporary pause on collection actions. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Ending a joint hire purchase or a conditional sale agreement - letter by Citizens Advice
The Citizens Advice template letter to end a joint hire purchase or conditional sale agreement helps consumers formally terminate the agreement and clarify any outstanding liabilities. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain about a phone, TV or internet bill by Citizens Advice
The Citizens Advice template letter to complain about a phone, TV, or internet bill helps consumers challenge incorrect charges and request a corrected statement. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Holding letter - ask creditors to hold off by Citizens Advice
The Citizens Advice holding letter that asks creditors to hold off helps individuals inform creditors of financial difficulties and ask for a temporary freeze on interest and charges. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain about faulty goods bought on hire purchase by Citizens Advice
The Citizens Advice template letter to complain about faulty goods bought on hire purchase helps consumers request a repair or replacement when a trader fails to provide goods that work as expected. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to make a claim for equal liability from a credit provider by Citizens Advice
The Citizens Advice template letter to make a claim for equal liability from a credit provider helps consumers request a remedy for a faulty item bought on credit, citing section 75 of the Consumer Credit Act 1974. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to switch energy supplier if you have a prepayment meter by Citizens Advice
The Citizens Advice template letter to switch energy supplier helps consumers with a prepayment meter respond to a supplier’s objection and assert their right to switch despite a small debt. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to cancel a service arranged online, over the phone or by mail order by Citizens Advice
The Citizens Advice template letter to cancel a service arranged online, by phone, or by mail order helps consumers terminate the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Request to write off a debt - letter by Citizens Advice
The Citizens Advice template letter to request a debt write-off helps individuals ask a bank or creditor to forgive a debt when they are unable to make payments due to financial hardship. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to 'make time of the essence': goods by Citizens Advice
The Citizens Advice template letter to make time of the essence for undelivered goods helps consumers enforce a strict delivery deadline and request cancellation and a full refund if the trader fails to comply. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Ending a hire purchase or a conditional sale agreement - letter by Citizens Advice
The Citizens Advice template letter to end a hire purchase or conditional sale agreement helps consumers notify a finance provider of termination under the Consumer Credit Act and request a final statement of liability. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.